Return Policy

Your return policy is quite clear and detailed, covering various scenarios and providing guidance for customers. Here’s a breakdown of your policy:

1. Return Period: Customers have 7 days after receiving their item to request a
   return.
2. Eligibility: Items must be in their original condition, unworn or unused, with
   tags, and in the original packaging. Customers need to provide a receipt or proof of purchase.
3. Return Process: Customers can initiate a return by contacting you at info@bssdistribution.ca. Unfortunately you will
   have to pay for the return shipping. Items sent back without prior approval won’t be accepted.
4. Damages and Issues: Customers should inspect their orders upon receipt and
   contact you immediately if there are any defects, damages, or if they receive the wrong item.
5. Non-Returnable Items: Certain items like perishables, custom products, personal
   care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.
6. Exchanges: The recommended approach for exchanges is for customers to return the
   original item and make a separate purchase for the desired item.
7. Refunds: Upon receiving and inspecting the return, you’ll notify the customer
   about the refund approval. If approved, refunds will be issued to the original payment method, with a reminder
   that processing times by banks or credit card companies may vary.

This policy provides clarity and transparency to customers, helping to manage expectations and ensure a smooth return
process. If you have any further questions or need assistance with refining your policy, feel free to ask!